CANCELLATION:
- Unpaid orders are canceled automatically every 72 hours.
- In the case of payment and the customer wishes to cancel the application we do not mind if the order is not shipped to the customer.
- Returning the amount to the customer bank account takes two working days provided that it is within the business days of the bank.
- In case of transfer to another bank that is not available, the transfer fee will be deducted from the refund amount.
- If the order was shipped to the customer and wishes to return the order we do not mind under the following conditions.
Returns :
- Returns or replacement within 7 days of purchase.
- You can not return any product that has been opened or used.
- The customer will bear the shipping fees to us (70) SR and the customer shall bear the shipping charges to him.
- In the case of products without warranty, it is not covered by the refund except in the case of a factory defect within 24 hours of receiving the shipment and the accessories are not used.
- Shipping charges are not refundable in any way.
- Accessories to return anyway.
- Special orders can not be canceled because their amount is paid to the supplier upon order.
- In the event of a mistake in the request of the customer by us will bear the cost of the return on our account and will be contacted to coordinate so that the customer is not entitled to pay any amounts for shipping and if he did so, we do not bear anything.
GENERAL PROVISIONS:
- Commitment to ensure the quality of manufacture of the product according to the period mentioned on the device
- Accessories and antennas do not include warranty
- Repair time: 15 days maximum from the date of maintenance request (not including the time required to provide required parts)
- Provide rare spare parts within a maximum period of 14 days from the date of request
- Commitment to 30 days' quality assurance
- Commitment to respond to customer complaints, provide required data, update client complaints within 5 days, and final reply within 30 days
GENERAL EXCLUSIONS NOT COVERED BY MANUFACTURER'S WARRANTY:
- Defects or malfunctions caused by misuse of the consumer, failure to comply with the usage instructions, negligence, accidents, sabotage, maintenance that does not comply with product recommendations, or negligence in maintenance.
- If serial numbers are tampered with or changed.
- Replacement costs for lost items or parts (buttons, remote controls, rolls, cylinders, lamps, batteries, etc.)
- Paint defects, scratches and problems due to inaccuracies of factory-installed installations.